Contact the Municipality at (705) 753-2250. You may be asked to run your cold water line for about 15 to 20 minutes, and then call back if it does not clear.
You may call the municipal office at 705-753-2250, press 0, and ask for the Water Department for information on your billing.
We offer a Pre-authorized Payment Plan for your convenience. Automatic withdrawals will be made on the due date only.
Sanitary Sewer Flushing is conducted on an ongoing basis as part of the Preventative Maintenance Program. Flushing removes debris, sand and gravel from the collection system. During this time, customers may experience blowback from the main. When blowback occurs, it is usually due to poor venting in the residence. If you experience blowback, please contact the Water and Sewer Department.
The Municipality of West Nipissing policy regarding sewer problems is that the property owner is responsible for their lateral up to the municipal property line.
Before you attempt to clear a blocked service lateral, you must first contact Ontario One Call at 1-800-400-2255 for a free natural gas locate. Municipal operators will not proceed unless they have confirmation that the home owner has clearance. Clearance will either be a paper signed by the locator, or a confirmation number phoned in. Union Gas considers this to be high priority and should have the gas locate completed within 2 hours.
Please note that should the sewer be blocked due to improper use (such as rags, diapers, etc.), it will be the owner's responsibility to cover the cost to clean and repair the lateral.
The property owner must provide clear access to a proper clean out.
There are several possible causes for a sewage blockage/backup including, but not limited to the following:
If the Municipality determines that the backup is caused by problems found only on Municipal property, the fee for service may be waived. It is necessary for the property owner to conduct a closed circuit camera inspection to make this determination.
When a customer reports that the water service is frozen, the following procedure applies:
If the service line is frozen within the inside of the building or dwelling, the owner or occupant shall be notified that it is not a municipal responsibility
The Water and Sewer Department is required to test all fire hydrants, and flush all watermains throughout the municipal water distribution systems. A complete flushing for all of Sturgeon Falls, Cache Bay and Verner takes place in the spring, and a minor flushing for only the problematic areas in the fall.
The work may cause some discoloration in the water; however the effect should be minimal. If a coloured water problem is encountered in your water service line, flushing the service by letting the cold water run for a short period of time until the water is clear. If the colour water persists, please contact the Municipality for assistance.